This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't add an existing email on Thunderbird (email address from China).

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 3 views
  • آخر ردّ كتبه TracyX

more options

Whenever I add the mail, it said "Configuration found in Mozilla ISP database", but then has this prompt "Unable to log in at server. Probably wrong configuration, username or password." However, I am pretty sure my email address and password are correct, and the configuration is correct. My email ends with "@163.com".

Whenever I add the mail, it said "Configuration found in Mozilla ISP database", but then has this prompt "Unable to log in at server. Probably wrong configuration, username or password." However, I am pretty sure my email address and password are correct, and the configuration is correct. My email ends with "@163.com".
Attached screenshots

All Replies (2)

more options

And it turns out that my Gmail account cannot be added too, so it is not because the email address is from China.

more options

it may be because netease changed their way of granting IMAP right. Google is about OAuth I guess?