This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I restore gmail subfolders and can't get new gmail emails?

  • 12 ردًا
  • 0 have this problem
  • 25 views
  • آخر ردّ كتبه Monk3y

more options

I've been using Thunderbird for years. I love it. Recently, my laptop crashed so I had to start from scratch. I added my gmail acct to Thunderbird but the only emails that populated were older ones, stopping in about 2019. New emails won't populate (although they're on gmail.com site) and I've lost all of my sub folders (although they're on the gmail.com site, aswell).

1) What do I need to change in the Thunderbird settings to receive new emails and... 2) Is there any way to restore all of my subfolders

Cheers, all.

I've been using Thunderbird for years. I love it. Recently, my laptop crashed so I had to start from scratch. I added my gmail acct to Thunderbird but the only emails that populated were older ones, stopping in about 2019. New emails won't populate (although they're on gmail.com site) and I've lost all of my sub folders (although they're on the gmail.com site, aswell). 1) What do I need to change in the Thunderbird settings to receive new emails and... 2) Is there any way to restore all of my subfolders Cheers, all.

الحل المُختار

Closed/reopened T bird and all of the folders are there now. Thank you again, sir!

Much better now.

Read this answer in context 👍 0

All Replies (12)

more options

To get your subfolders back, try rightclicking the account, and then click subscribe. That may do it.

more options

I can't find a subscribe button anywhere.

more options

In left folder pane, highlight the account, then right-click and you should see 'subscribe' as an option. See attached screenshot

more options

Found it. I ended up creating a new "account" in T bird. I set the previous account as a POP acct. This time I set it as an IMAP acct. I got a new email but my folders still haven't migrated.

I think this solves the 1st part so thank you very much, sir. This brings me to a new question along the same line. How do I delete the original POP version?

more options

Go to tools>accountsettings - highlight the POP account in left side - scroll down slightly further to 'Account Actions' - which is a dropdown menu with option to delete account.

more options

I'm not seeing Account Actions anywhere.

more options

Please do a screenprint of your tools>accountsettings page, with account specifics collapsed.

more options

Edited

Modified by Monk3y

more options

Nevermind. I'm a moron today. I didn't look far enough down the page. Let's call this the 7th Monday of the week.

more options

I'm glad you resolved this.

more options

Yes, sir. Now, if I can get all of my Gmail folders back in T bird, I'll be all set.

more options

الحل المُختار

Closed/reopened T bird and all of the folders are there now. Thank you again, sir!

Much better now.