This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Inbox not working

  • 3 ردود
  • 0 have this problem
  • 3 views
  • آخر ردّ كتبه Toad-Hall

davalen
davalen
more options

Wanted to block sender on my main account dlbowen@ntlworldworld using a filter. Found this deleted all messages in my inbox Since then inbox not receiving mail even though I deleted the filter.

Tried Setup Your Existing E-mail Address. This recognised my imap account settings, but error message came up saying incoming server already exists. I can still send messages, which has been confirmed. David.

Wanted to block sender on my main account dlbowen@ntlworldworld using a filter. Found this deleted all messages in my '''inbox''' Since then '''inbox''' not receiving mail even though I deleted the filter. Tried ''Setup Your Existing E-mail Address''. This recognised my imap account settings, but error message came up saying incoming server already exists. I can still send messages, which has been confirmed. David.

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I would assume you are seeing some sort of error message, what is it?

davalen
davalen صاحب السؤال
more options

A small box appears with the message

Unable to login at server Probably wrong configuration user name or password

I have tried both my Full name and my first name and surname. My password is correct as I have it written down. David

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :Tried Setup Your Existing E-mail Address. This recognised my imap account settings, but error message came up saying incoming server already exists.

That's because it does exist. You already have a imap mail account set up for that email address and you say you are still able to send. So there is no fault with that message.


re :Wanted to block sender on my main account ..... using a filter. Found this deleted all messages in my inbox

Clearly, you did something very wrong. Either you chose to block yourself or set up a condition that would apply to any email. Did you create the 'Message filter' in Thunderbird? Did you create the Message Filter on the server via webmail account ? You say you deleted the problem Filter. At this point - Have you removed/disabled ALL Message Filters? If no, then disable all the Message Filters you have set up for that account.


re : Error Message : Unable to login at server - Probably wrong configuration user name or password

It could be a typo error with User Name or password or perhaps they are ok but not with whatever server settings you have got set up. So it's necessary to check all.

re :I have tried both my Full name and my first name and surname. 

In Thunderbird's  'Account Settings' > 'Server Settings' for the account/email address

'User Name' is usually your full email address, but on a few occasions it will be the first part of email address - the bit before the @ sign. Depends upon the server.

Perhaps it would be a good idea to post some information about the current state of the server settings. Then we can offer better information rather than guessing. In Thunderbird Menu icon > Help > More Troubleshooting Information Scroll to 'Mail and News Accounts' section Copy all the data in that section and paste it into this forum question 'Post a Reply' text box.

upload a jpeg image showing what you see in: 'Account Settings' > 'Server Settings' for the account