This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't use scroll wheel in Firefox

  • 7 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه jonzn4SUSE

more options

I can't use any mouse's scroll wheel in Firefox. I've tried multiple mouses and even a trackpad and none of them will scroll. They all work fine elsewhere in the Ubuntu OS, but just not in Firefox. The manual scroll bars work fine and auto scroll works fine. I have tried starting Firefox in safe mode with all extensions and add ons disabled, but that didn't work. I tried turning off the hardware acceleration in Firefox settings and that didn't help either. Any suggestions before I switch browsers?

I can't use any mouse's scroll wheel in Firefox. I've tried multiple mouses and even a trackpad and none of them will scroll. They all work fine elsewhere in the Ubuntu OS, but just not in Firefox. The manual scroll bars work fine and auto scroll works fine. I have tried starting Firefox in safe mode with all extensions and add ons disabled, but that didn't work. I tried turning off the hardware acceleration in Firefox settings and that didn't help either. Any suggestions before I switch browsers?

All Replies (7)

more options

hii john.mcclung22,

Click the menu button and select Options (Windows) or Preferences (Mac, Linux). Select the General panel. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed. Uncheck Use hardware acceleration when available. Close Firefox completely and then restart Firefox to see if the problem persists. Did this fix your problems? Please report back to us!

more options

Thanks for the suggestion, but this did not resolve my issue.

more options

Interesting... Try downloading Firefox from Mozilla, run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Modified by jonzn4SUSE

more options

That also didn't work. I should also mention that I'm using Microsoft Remote Desktop to access my Ubuntu computer using the built in remote desktop feature in Ubuntu. But everything else scrolls fine, just firefox won't.

more options

Without RDP can you scroll?

more options

Both version of Firefox fail... Try a different RDP client like anydesk.com.