Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

help please

  • 3 ردود
  • 0 have this problem
  • 4 views
  • آخر ردّ كتبه bucklescm

more options

the Mozilla /Firefox box keeps popping up and i don't know my password and everything i have tried hasn't work, reset Firefox password 2 times and it still pops up. I'm getting ready to delete Firefox from my computer, it is making me that mad. it is always popping up.bold text

the Mozilla /Firefox box keeps popping up and i don't know my password and everything i have tried hasn't work, reset Firefox password 2 times and it still pops up. I'm getting ready to delete Firefox from my computer, it is making me that mad. it is always popping up.'''bold text'''

All Replies (3)

more options

Is this a problem with connecting to Sync since you tagged the question with Sync?

Can you attach a screenshot?

more options

here is a pic of what is going on

more options

is there a way to reset/ delete the account because i don't remember my primary password?