New emails not loading and group of emails replicating in inbox (duplicates)
Hello, I noticed recently that my Thunderbird account inbox stopped receiving messages on 12/3 and the last 6 messages in my inbox appeared to replicate each time I tried to refresh the inbox to the point where I had nearly a dozen of each of these messages in the inbox, which I've since deleted. Example of this is attached below.
When attempting to refresh the inbox, I am getting the following error message box that reads:
Error with account stevemarchesi@verizon.net
The account stevemarchesi@verizon.net is being processed. Please wait until processing is complete.
I've attached a screen shot of this message box below.
I've checked my account settings and all are still valid. I would appreciate any guidance that could be offered to resolve this. I am able to successfully receive email for the same account on other devices and can send email with Thunderbird, just cannot receive.
Please advise if any additional questions.
Thank you, Steve Marchesi
Modified
All Replies (1)
- Please start *Windows'* in safe mode with networking enabled
win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still in Windows safe mode, start Thunderbird in Troubleshoot mode
https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away?