This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync Help: Reinstalled Firefox and lost my Bookmarks & History

  • 1 (رد واحد)
  • 0 have this problem
  • 14 views
  • آخر ردّ كتبه Justine

more options

Hi, I realized my Firefox browser had installed itself twice upon installation. So I uninstalled it, reinstalled it, and then logged back into my Firefox account. I tried to sync everything up, but for some reason it's acting like my bookmarks and history no longer exits. Did I overwrite all of my bookmarks? Or did I just not sync it properly? Please help!

Hi, I realized my Firefox browser had installed itself twice upon installation. So I uninstalled it, reinstalled it, and then logged back into my Firefox account. I tried to sync everything up, but for some reason it's acting like my bookmarks and history no longer exits. Did I overwrite all of my bookmarks? Or did I just not sync it properly? Please help!

All Replies (1)

more options

Dropa said

So did you wipe clean the computer and then reinstall FF? What was happening that you have to reinstall? And was there anything remove and delete during this process? Sync isn't a backup not should it be used as backup as only the data on the original computer/device has that and if that is wipe or delete then everything is gone when doing sync.

I didn’t move computers. I just noticed that when I had installed Firefox, it had installed twice. (I’m not sure how that happened) So to fix it and to stop it from opening up links in the second installation, I uninstalled it. Then reinstalled it. When I logged back into it, nothing that I had attached to my account, other than my profile picture was kept. But I’ve moved computers before and all I had to do was log into my account and it kept all of my stuff. But for some reason nothing moved over.