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Fresh install crash on startup

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Firefox started crashing immediately after launching it, every time, making it unuseable.

I've completely nuked it: uninstalled, removed the lingering data in %appdata%, freshly redownloaded and installed. Computer rebooted. A completely clean slate. It keeps crashing.

In Troubleshooting Information you can find the crash report.

Device info: Model: Acer Nitro 5 AN517-41 OS: Windows 11 Home 22H2 - Build 22621.963 CPU: AMD Ryzen 7 5800H with Radeon Graphics GPU: NVidia RTX 3070 Laptop RAM: 16gb

Firefox started crashing immediately after launching it, every time, making it unuseable. I've completely nuked it: uninstalled, removed the lingering data in ''%appdata%'', freshly redownloaded and installed. Computer rebooted. A completely clean slate. It keeps crashing. In ''Troubleshooting Information'' you can find the crash report. ''Device info:'' Model: Acer Nitro 5 AN517-41 OS: Windows 11 Home 22H2 - Build 22621.963 CPU: AMD Ryzen 7 5800H with Radeon Graphics GPU: NVidia RTX 3070 Laptop RAM: 16gb

Modified by CapoFantasma97

All Replies (4)

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AdapterDeviceID: 0x1638 AdapterDriverVersion: 27.20.14032.13003 AdapterSubsysID: 151f1025 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:108.1.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,bing%40search.mozilla.org:1.4,amazon%40search.mozilla.org:1.10,ddg%40search.mozilla.org:1.2,ebay%40search.mozilla.org:1.4 AvailablePageFile: 12773990400 AvailablePhysicalMemory: 11954298880 AvailableVirtualMemory: 138522640326656 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221215175817 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1671725024 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 0 HeadlessMode: 0 InstallTime: 1671724554 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","ondemandconnroutehelper.dll","Windows.Security.Integrity.dll","linkinfo.dll","ktmw32.dll","dataexchange.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.UI.FileExplorer.dll","Windows.UI.Immersive.dll","explorerframe.dll","twinapi.dll","Windows.UI.dll","dbgcore.dll","nlansp_c.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","webauthn.dll","wininet.dll","iertutil.dll","srvcli.dll","oleacc.dll","comctl32.dll","GdiPlus.dll","RstrtMgr.dll","Bcp47Langs.dll","rasadhlp.dll","textinputframework.dll","AudioSes.dll","urlmon.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","npmproxy.dll","Windows.System.Launcher.dll","FWPUCLNT.DLL","windows.staterepositorycore.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","version.dll","CoreUIComponents.dll","winmm.dll","wsock32.dll","wshbth.dll","avrt.dll","directxdatabasehelper.dll","mscms.dll","netprofm.dll","propsys.dll","msvcp110_win.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptbase.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","msasn1.dll","devobj.dll","cfgmgr32.dll","winsta.dll","profapi.dll","ucrtbase.dll","msvcp_win.dll","crypt32.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","gdi32full.dll","win32u.dll","ole32.dll","shlwapi.dll","ws2_32.dll","oleaut32.dll","sechost.dll","msctf.dll","kernel32.dll","msvcrt.dll","SHCore.dll","rpcrt4.dll","gdi32.dll","user32.dll","imm32.dll","combase.dll","setupapi.dll","comdlg32.dll","nsi.dll","advapi32.dll","shell32.dll","clbcatq.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x249d, AdapterSubsysID2: 151f1025, AdapterDriverVersion2: 31.0.15.2686DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 17 StartupCrash: 0 StartupTime: 1671725024 SubmittedFrom: Client SystemMemoryUsePercentage: 27 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20221215175817","version":"108.0.1","vendor":"Mozilla","displayVersion":"108.0.1","platformVersion":"108.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15724,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22621,"windowsUBR":963},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"AMD Radeon(TM) Graphics","vendorID":"0x1002","deviceID":"0x1638","subsysID":"151f1025","RAM":512,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"27.20.14032.13003","driverDate":"4-28-2021","GPUActive":true},{"description":"NVIDIA GeForce RTX 3070 Laptop GPU","vendorID":"0x10de","deviceID":"0x249d","subsysID":"151f1025","RAM":8192,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.2686","driverDate":"11-8-2022","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":144,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"it","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"IT","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19348,"firstUseDate":19348},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"108.1.0","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.4","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazon@search.mozilla.org":{"version":"1.10","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.4","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"set-firefox-as-default-pdf-handler-on-windows-for-new-users-rollout":{"branch":"treatment","type":"nimbus-nimbus","enrollmentId":"280415ba-4dd3-451c-b7db-652235b89809"}}}

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Throttleable: 1 TotalPageFile: 19574878208 TotalPhysicalMemory: 16487870464 TotalVirtualMemory: 14073748822425

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Paul said [...] Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window. Open the most recent 5 files with a text editor and copy the IDs. Paste each ID with bp- into the reply window on the forums.

I can't find a “submitted” folder. Yes I have sent a number of crash reports to Mozilla from the crash window: the prompt noted that the crash reports were sent successfully.

Please take a look at the attached image.

I imagine that the files in the pending and events folders might also be crash report dumps, although they aren't as many as the volume of reports I generated and sent.

Those don't seem to contain anything with bp- however I'll send the contents of one of those files just in case.

This is 78ece281-2457-47f8-888b-4360b566389f.extra in pending (the .dmp is the encoded dump right? I can't read it) https://pastebin.com/d0Zxt4Tq