This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

all my PDF attachments when saved/opened became invalid empty 0 bytes files

  • 3 ردود
  • 3 have this problem
  • 454 views
  • آخر ردّ كتبه mozilla370

mihai3
mihai3
more options

Hello,

I have problem opening/saving PDF attachments. Recently I started to also have troubles with ".doc" attachments.

If I want to open the PDF attachment in Thunderbird I get an blank page. If I want to save it, the saved file is empty and in folder it shows 0 bytes although in the message the attachments the file has the right size. If I choose open with Acrobat reader , absolutely nothing is happening, the Acrobat do not open, now file is displayed.

Other colleagues can open the same message in Thunderbird and see/save pdf attachments without problems. I reinstalled both Thunderbird and Acrobat reader without any change


What else should I try? I attach 2 screenshots.

( recently I started having troubles with ".doc" attachments as well)

Thank you, Mihai

Hello, I have problem opening/saving PDF attachments. Recently I started to also have troubles with ".doc" attachments. If I want to open the PDF attachment in Thunderbird I get an blank page. If I want to save it, the saved file is empty and in folder it shows 0 bytes although in the message the attachments the file has the right size. If I choose open with Acrobat reader , absolutely nothing is happening, the Acrobat do not open, now file is displayed. Other colleagues can open the same message in Thunderbird and see/save pdf attachments without problems. I reinstalled both Thunderbird and Acrobat reader without any change What else should I try? I attach 2 screenshots. ( recently I started having troubles with ".doc" attachments as well) Thank you, Mihai
Attached screenshots

الحل المُختار

I managed to resolve the problem after a clean reinstall of Thunderbird: - uninstall program - delete C:\Users\user\AppData\Roaming\Thunderbird\ folder not deleted by uninstall - reinstall Thunderbird

Read this answer in context 👍 0

All Replies (3)

mozilla370
mozilla370
more options

Same problem happening to me on Debian Bullseye with KDE Plasma, with at least PDF and ODT files.

mihai3
mihai3 صاحب السؤال
more options

الحل المُختار

I managed to resolve the problem after a clean reinstall of Thunderbird: - uninstall program - delete C:\Users\user\AppData\Roaming\Thunderbird\ folder not deleted by uninstall - reinstall Thunderbird

mozilla370
mozilla370
more options

Thanks! but more than a solution I think that is kind of a workaround...