This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password retrieval

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

I've just tried to access my logins via the password menu. Now, instead of being able to access them I'm told 'Please enter the Primary Password to log in but the log in button doesn't work. Why has this changed? How do I access my passwords?

I've just tried to access my logins via the password menu. Now, instead of being able to access them I'm told 'Please enter the Primary Password to log in but the log in button doesn't work. Why has this changed? How do I access my passwords?

All Replies (1)

more options

Can you login via the security device manager?

  • Settings -> Privacy & Security
    Security -> Certificates -> Security Devices

In the left panel select "Software Security Device". You can find "Log In" and "Log Out" and "Change Password" in the very right panel. You may have to Zoom out the page or go full screen to make this right panel visible.