Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot sync my passwords (since login is not possible)

  • 3 ردود
  • 0 have this problem
  • 7 views
  • آخر ردّ كتبه Sebastian

more options

Hi all, I cannot sync ma password to a different system. Firefox states that my account is "disconnected", I cannot change this status even with multiple tries to login. If I go to Sync I can chose to login "again". If I do so nothing changes. Even with muliple tries. Do you have any idea how I can debug this? BTW: There seemes to be some polices in place even if i'm in no organisation.

Hi all, I cannot sync ma password to a different system. Firefox states that my account is "disconnected", I cannot change this status even with multiple tries to login. If I go to Sync I can chose to login "again". If I do so nothing changes. Even with muliple tries. Do you have any idea how I can debug this? BTW: There seemes to be some polices in place even if i'm in no organisation.
Attached screenshots

All Replies (3)

more options

This message about "your browser is being managed by your organization" is likely caused by your Avira security software that wants to hook into Firefox to be able to monitor your internet traffic and has set security.enterprise_roots.enabled: TRUE.

You can click the "Your browser is being managed by your organization" notification or open the about:policies page to see if policies are active and if errors are reported.

more options

Can you login to the Firefox account via this web page?

more options

Yes, this policiy entry is „true“. And yes I can logon to both websites mentioned.

What can I do further?