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  • 2 (ردّان اثنان)
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  • آخر ردّ كتبه Terry

klashhhgaming
klashhhgaming
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Hi, my problem is as follows:

I have tried to login but i don't have auth code(my google auth doesn't have firefox on it anymore) or recovery key(Windows 11 install reset my pc event tho i asked it to keep my date/files). Anyway at all to get back onto that account? I have access my emails and my login details are correct.

Hi, my problem is as follows: I have tried to login but i don't have auth code(my google auth doesn't have firefox on it anymore) or recovery key(Windows 11 install reset my pc event tho i asked it to keep my date/files). Anyway at all to get back onto that account? I have access my emails and my login details are correct.

All Replies (2)

Dropa
Dropa
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Why don't you just do a password reset or did you not try that yet? If you can't access your Primary email account to get the reset then there's nothing more anyone can do to help as this is only a user help forum.

Terry
Terry
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One of these may help.

https://support.mozilla.org/en-US/kb/how-reset-your-password-without-account-recovery-keys-access-data https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

Modified by Terry