This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Widevine CDM plugin crashing all year now, x64 bit, dev tools, never any issues, etc.

  • 2 (ردّان اثنان)
  • 0 have this problem
  • 26 views
  • آخر ردّ كتبه jurugi

jurugi
jurugi
more options

Whenever viewing 'any' DRM content protected with widevine plugin, the plugin simply crashes. I've gone over some Ubuntu related solutions that don't apply to windows, not sure how to fix this.

I have latest everything and no incompatibilities with any software/thing until now with this: Firefox 116.0.3 (64-bit) (20230815173142) Windows 10 x64 latest Widevine Content Decryption Module provided by Google Inc. File: 4.10.2557.0

I've deleted all the Widevine folders and had Firefox re-install the folders/files for me automatically, same issue occurs.

There's no other information, I just clicked send crash report. It started happening some time late in 2022.

Whenever viewing 'any' DRM content protected with widevine plugin, the plugin simply crashes. I've gone over some Ubuntu related solutions that don't apply to windows, not sure how to fix this. I have latest everything and no incompatibilities with any software/thing until now with this: Firefox 116.0.3 (64-bit) (20230815173142) Windows 10 x64 latest Widevine Content Decryption Module provided by Google Inc. File: 4.10.2557.0 I've deleted all the Widevine folders and had Firefox re-install the folders/files for me automatically, same issue occurs. There's no other information, I just clicked send crash report. It started happening some time late in 2022.
Attached screenshots

All Replies (2)

zeroknight
zeroknight
more options

DRM is fragile to system irregularities. Uninstall and reinstall Firefox, close background applications (especially any debuggers, cheats, hacking tools, system hooks), disable third-party modules and try to get your system in as clean a state as possible.

jurugi
jurugi صاحب السؤال
more options

Marked not helpful. There's no debuggers, cheats, hacking tools, system hooks. Third party modules is just the nvidia display driver dll files.