This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmarks not migrated to new phone after using "copy apps & data"

ckdwuwdzhofigzlamo
ckdwuwdzhofigzlamo
more options

Hey,

I had to replace my Android phone and send the old one in. I had the google cloud backup activated + used the transfer data and apps function when migrating (Android to Android). However, it seems like my bookmarks are gone, I guess there is no way to get them back. Is this correct behavior?

I understand that there is Firefox sync and save feature (which I use on my personal device). However my understanding was that migrating phones with the "copy apps & data" function should migrate things seamless without having to worry about custom logins in each app. Did I do something wrong? Or is this understanding wrong? If so, would this be different in ios (this was a very painful experience that I don't want to repeat)?

Thanks for your help & sorry if this is only partially Firefox specific and partially about my general understanding.

Hey, I had to replace my Android phone and send the old one in. I had the google cloud backup activated + used the transfer data and apps function when migrating (Android to Android). However, it seems like my bookmarks are gone, I guess there is no way to get them back. Is this correct behavior? I understand that there is Firefox sync and save feature (which I use on my personal device). However my understanding was that migrating phones with the "copy apps & data" function should migrate things seamless without having to worry about custom logins in each app. Did I do something wrong? Or is this understanding wrong? If so, would this be different in ios (this was a very painful experience that I don't want to repeat)? Thanks for your help & sorry if this is only partially Firefox specific and partially about my general understanding.

الحل المُختار

Hi

I think I can see what has happened here. The Google Cloud backup only covers the Google apps and services on your device.

Firefox Sync is not a cloud backup service and is designed to sync bookmarks between copies of Firefox.

Read this answer in context 👍 0

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

الحل المُختار

Hi

I think I can see what has happened here. The Google Cloud backup only covers the Google apps and services on your device.

Firefox Sync is not a cloud backup service and is designed to sync bookmarks between copies of Firefox.

ckdwuwdzhofigzlamo
ckdwuwdzhofigzlamo صاحب السؤال
more options

Thanks. So there is no process of automatically migrating all app data (e.g. firefox settings and bookmarks, but similar with other apps) when migrating android phones at all?

Is this the same with ios? (would love to avoid such things in the future)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

If you still have the old device, you could use Firefox Sync to send the data between the devices and sync your bookmarks across.

Yes, I believe that it is very similar with iOS devices.

ckdwuwdzhofigzlamo
ckdwuwdzhofigzlamo صاحب السؤال
more options

Sadly already factory reset it and send it in. I am mainly surprised that there is no way to avoid such a thing in the future (on a all app level), like a system level .config folder that gets backed up to the cloud.

But that's out of scope for here. Thanks again!