This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New emails are not showing in the inbox

  • 4 ردود
  • 8 have this problem
  • 1 view
  • آخر ردّ كتبه r.burrowes

more options

New emails are not showing in the inbox (oddly the one from my Firefox login is). The count of unread messages is going up, but they don't show up in the list.

They are there if I search, and the search does say that they are in the inbox.

New emails are not showing in the inbox (oddly the one from my Firefox login is). The count of unread messages is going up, but they don't show up in the list. They are there if I search, and the search does say that they are in the inbox.
Attached screenshots

الحل المُختار

Got it to clear the ignore thread flag.

Only worked in the inbox, and not in the search folder, after ticking "View/Threads/Ignored Threads" to make the missing items reappear.

Read this answer in context 👍 1

All Replies (4)

more options

macOS Ventura 13.5.2 Thunderbird 115.2.3 (64-bit) Connecting to O365 Exchange outlook.office365.com

more options

Add to this. Not all old messages in the inbox show up either. I can see 4 read ones, but a 'Search' folder, with a filter criteria of listing files < 10 days old, is showing 13 others and the in Inbox header says "Inbox 19 Messages"

Modified by r.burrowes

more options

Looking at one of the invisible messages, I see it has 'Ignore Thread' set. I can't seem to unset this, and certainly didn't set it.

more options

الحل المُختار

Got it to clear the ignore thread flag.

Only worked in the inbox, and not in the search folder, after ticking "View/Threads/Ignored Threads" to make the missing items reappear.