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Unable to login into AOL to read email

  • 1 (رد واحد)
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  • 2 views
  • آخر ردّ كتبه cor-el

DR CLEMENT AKATENG MD
DR CLEMENT AKATENG MD
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Dear Firefox

For about 2 months now I have been unable to login to my AOL account to read my email. I contacted AOL support, they took my Gmail address and verified that my account was active, but yet I cannot login.

Below are 2 screen shots of what happens when I try to login: The result in both cases is:

Error uploading image. I cannot also copy/prtsc and paste in this box.

As I see on the internet, I am not the only person suffering from this problem. Microsoft edge is able to access my email on AOL. Why can't Firefox after all these updates?

Kind regards.

DR CLEMENT AKATENG MD

Dear Firefox For about 2 months now I have been unable to login to my AOL account to read my email. I contacted AOL support, they took my Gmail address and verified that my account was active, but yet I cannot login. Below are 2 screen shots of what happens when I try to login: The result in both cases is: Error uploading image. I cannot also copy/prtsc and paste in this box. As I see on the internet, I am not the only person suffering from this problem. Microsoft edge is able to access my email on AOL. Why can't Firefox after all these updates? Kind regards. DR CLEMENT AKATENG MD

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window