This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Address book lost after TB 115 installation on new laptop

  • 8 ردود
  • 0 have this problem
  • 6 views
  • آخر ردّ كتبه david

more options

The contents of my address book (AB) have disappeared after a recent installation of TB 115.5.2. on a new laptop.

Can I simply copy and paste the AB files from an old profile onto files with the same name on the new laptop?

If not, can you please tell me what I should do?

Many thanks.

The contents of my address book (AB) have disappeared after a recent installation of TB 115.5.2. on a new laptop. Can I simply copy and paste the AB files from an old profile onto files with the same name on the new laptop? If not, can you please tell me what I should do? Many thanks.

All Replies (8)

more options

That technique has worked for me.

more options

Thank you very much for such a prompt response, David. I'll be trying it tomorrow morning and will let you know how I get on. Best wishes, M

more options

Unfortunately, I have been unsuccessful because the files in the relevant folders are not identical.

In the screenshot attached, the older profile is on the left and the current one on the right. Should I just delete the current files and copy and paste the old ones into the same folder?

Thanks again for any advice you can give me.

more options

I have been successful in doing exactly what you show. However, if you wish, you can use the tools>import>from a file and follow the addressbook options and then select the single abook.sqlite.

But I'm puzzled. The new profile shows the file. Are you seeing no addresses there?

more options

I will have saved some incoming mail addresses. Would that explain it?

more options

What happens when you select copy and paste (with Thunderbird NOT running)?

more options

'Copy' is not available on the drop-down menu. If I use Ctrl+C followed by Ctrl+V nothing appears to happen.

'Copy as path' is present on the drop-down menu but as that is an option I haven't come across before I haven't used it. As you are kind enough to involve yourself in my problem, perhaps you have the time to explain to me in simple terms what 'Copy as path' is used for and whether it applies in this case.

Sincere thanks again for your help.

more options

I suggest you return to earlier suggestions. The tools>import will work and the use of windows file explorer to copy will work, yet you appear to be avoiding both of those options. Thunderbird will figure out any differences. If concerned, copy the abook files in the receiving profile somewhere prior to copying in the preferred ones.