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My account doesnt have any of the saved bookmark or password

  • 1 (رد واحد)
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  • آخر ردّ كتبه Paul

Shah
Shah
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Hi,

I logged into my new laptop and because I forgot my password I used the forgot password option, but now when I login I dont have my previour saved profile and it seems to be a fresh profile.

All my bookmars and saved passwords are missing.

I have always used the same email address for login.

Thanks, Shah

Hi, I logged into my new laptop and because I forgot my password I used the forgot password option, but now when I login I dont have my previour saved profile and it seems to be a fresh profile. All my bookmars and saved passwords are missing. I have always used the same email address for login. Thanks, Shah

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

When you use the lost password function, data that is in sync is cleared to protect your privacy and security.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.