Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird Decription of Encrypted email fails on 115.6.1 on Mac.

  • 2 (ردّان اثنان)
  • 0 have this problem
  • 1 view
  • آخر ردّ كتبه Firefox

more options

I've noticed using Thunderbird 115.6.1 on Mac that Thunderbird fails to decrypt an encrypted email from Postbox.

The message Thunderbird gives when I click on an encrypted email it should decrypt is:

                        Message Security - OpenPGP
    No Digital Signature
    This message does not include the sender's digital signature. The
    absence of a digital signature means that the message could have
    been sent by someone pretending to have this email address. It is
    also possible that the message has been altered while in transit
    over the network.
         Message Cannot Be Decrypted
    There are unknown problems with this encrypted message.

--

In Postbox, the email can be decrypted as usual and other users who don't use Thunderbird tell me they have no problems decrypting the Postbox-encrypted emails, either.

I posted a message on the Enigmail forum (the encryption plug-in that Postbox still uses) but no responses thus far.

--

Sending an encrypted email from Thunderbird works fine all around.

Would appreciate some ideas on how to resolve since many of my clients use Thunderbird.

Thanks very much.

I've noticed using Thunderbird 115.6.1 on Mac that Thunderbird fails to decrypt an encrypted email from Postbox. The message Thunderbird gives when I click on an encrypted email it should decrypt is: ''' Message Security - OpenPGP No Digital Signature This message does not include the sender's digital signature. The absence of a digital signature means that the message could have been sent by someone pretending to have this email address. It is also possible that the message has been altered while in transit over the network. Message Cannot Be Decrypted There are unknown problems with this encrypted message.''' -- In Postbox, the email can be decrypted as usual and other users who don't use Thunderbird tell me they have no problems decrypting the Postbox-encrypted emails, either. I posted a message on the Enigmail forum (the encryption plug-in that Postbox still uses) but no responses thus far. -- Sending an encrypted email from Thunderbird works fine all around. Would appreciate some ideas on how to resolve since many of my clients use Thunderbird. Thanks very much.

All Replies (2)

more options
There are unknown problems with this encrypted message.

Is there anything related in the error console (Ctrl-Shift-J) when you attempt to open the message?

For Thunderbird OpenPGP problems you may also post to the e2ee mailing list at Topicbox. https://thunderbird.topicbox.com/groups/e2ee

more options

The message body is blank. I get the error I posted above after clicking on the OpenPGP (with a red line diagonally through it).

I also just tried sending the same encrypted email to Protonmail and it also decrypted fine there (no problems).

Appreciate your posting. I'll re-post the message on the forum you suggested.

Thanks

Modified by Firefox