This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Removing the master password fails (win10)

  • 4 ردود
  • 0 have this problem
  • 1 view
  • آخر ردّ كتبه old_nic

more options

I set a master password many years ago, and I still remember it so have no problem opening the profile which it locks. However I am fed up with typing it, because it is long and complex. I tried to change the password, but Thunderbird says unable to change Master Password. I tried unticking the Use a Master Password box, it asks for the existing master password, but although the box disappears, the Use Master Password box remains ticked, and the profile asks for the Master password on startup. I guess I could create a new profile, and suppose that would not need a password. But what is the point of a tick box and a system for changing the Master Password if it doesn't work!

I set a master password many years ago, and I still remember it so have no problem opening the profile which it locks. However I am fed up with typing it, because it is long and complex. I tried to change the password, but Thunderbird says unable to change Master Password. I tried unticking the Use a Master Password box, it asks for the existing master password, but although the box disappears, the Use Master Password box remains ticked, and the profile asks for the Master password on startup. I guess I could create a new profile, and suppose that would not need a password. But what is the point of a tick box and a system for changing the Master Password if it doesn't work!

Modified by Wayne Mery

All Replies (4)

more options

What is your full version number?

more options

Hi Wayne 115.6.1 64 bit .

more options

First backup your Thunderbird profile data.

Then try https://bugzilla.mozilla.org/show_bug.cgi?id=1869330#c7 and post your results here please.

more options

Will do, but there will be a long delay as I am very busy, as soon as I have time will get back to you.