This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No Firefox on my desktop computer in south east London UK

  • 2 (ردّان اثنان)
  • 0 have this problem
  • آخر ردّ كتبه gartland44

more options

Please tell me what do. From time to time, Firefox will not connect my desktop to the internet. At the same time I can access the internet with my iPhone. The internet in my home is working. Right now the computer cannot connect to internet site or restore previous tabs.

Please tell me what do. From time to time, Firefox will not connect my desktop to the internet. At the same time I can access the internet with my iPhone. The internet in my home is working. Right now the computer cannot connect to internet site or restore previous tabs.

All Replies (2)

more options

I admit to knowing nothing about Macs but the first thing I'd be trying to check is is it connected to the network at all. Do other internet programs work, things like e-mail clients or other browsers?

If you don't have any such things installed go to Applications > Utilities > Terminal and type ping 8.8.8.8. That will 'ping' Googles DNS server as a test. If that works then it MAY be a Firefox specific problem. If not it's the computer or OS.

See below for what good and bad results look like.

Helpful?

more options

To thepillenwerfer. Thank you very much for replying with the suggestion of what to do. I shall keep the reply for the future, After no internet overnight, the connection came back two hours ago with no indication as to why. This has happened before and I put it down to a problem of reception in south east London, England. The tests you have suggested will narrow down what is wrong when the internet fails again. Good wishes.

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.