This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updating to latest Firefox

  • 2 (ردّان اثنان)
  • 3 have this problem
  • آخر ردّ كتبه Marilyn Foster

more options

Just attempted to install latest Firefox update and now NEITHER program can be accessed...ERROR...Platform version 129.0.2 is not compatable with minversion>=129.0.1 maxVersion<129.0.1 NOW, I CANNOT OPEN FIREFOX AT ALL and have no access to the bookmarks, anything having to do with FIREFOX Windows 10

Please help ! TIA
Just attempted to install latest Firefox update and now NEITHER program can be accessed...ERROR...Platform version 129.0.2 is not compatable with minversion>=129.0.1 maxVersion<129.0.1 NOW, I CANNOT OPEN FIREFOX AT ALL and have no access to the bookmarks, anything having to do with FIREFOX Windows 10 Please help ! TIA

All Replies (2)

more options

Install Firefox again with a full installer. You shouldn't lose any data.

The full offline setup for Windows can be downloaded from https://www.mozilla.org/firefox/all/#product-desktop-release as downloading Firefox from Windows from mozilla.org may serve you the small online stub installer.

An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder.

This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to reinstall Firefox and possibly remove the Firefox program folder to ensure that all files are replaced.

You may have to disable security software temporarily in case the problem persists.

Helpful?

more options

My gratitude is beyond words....got everything back....bless you, TY !!

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.