I believe what Wayne may have indicated is that this forum does not use tickets. There is another forum for tickets, and that applies to fee-paid services. Thunderbird is free, so if you need assistance, please post details here of your issue. Thank you.

David, I have been unable to send or to forward emails since approximately 20th September. I have been trying to resolve the problem since the 25th September. It may have been caused by an automatic Thunderbird update. Today I downloaded the latest version and the problem still persists. Is it possible for me to be provided with an earlier version in the hope that it solves the problem? I am very upset and cannot resolve the problem - I have contacted Eclipse many times, including this morning plus I have been to a computer shop and they could not solve the problem.

Please post screenshots of any error messages and also your incoming and outgoing server settings panes. No one can offer suggestions until they see the issue in detail. Thank you.

I do not know how to post screen shots!! Can I just post a Reply to you with the information? Or can you advise me how to screen shot the information?

Windows has the ability to do that, but my fingers always get confused in doing it, so I prefer using dedicates apps to create screenshots. Two free ones are these:

1. https://www.bluefive.pairsite.com/downloads.htm the app is 'snapshot', very small. install it, start it, click 'capture' menu, then click 'capture rectangle area', drag mouse to highlight desired area, and then click save. Really easy.

1. https://picpick.app/en/ the website impiies a fee, but it's free for personal use. This is a bigger app, but it can do much more.

The reason that screenshots are preferred is that doing such ensures that everything is visible.

See https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Please see below a screenshot of my SMTP settings and a shot of the error message. And here cut and paste from the supplier are their stated settings for SMTP:

Username: su6864@eclipse.co.uk Password: ********* Email Settings: • Outgoing SMTP server: smtp.eclipse.co.uk (Port: 25) • Outgoing server requires authentication: No • Use the same username and password for sending email: Yes • Outgoing SSL: No (Additionally, I can see "login authenticator failed" logs for the email address jomi@eclipse.co.uk. Since "jomi" is set up as an alias for your main account (su6864@eclipse.co.uk), it won’t authenticate directly through the SMTP server unless you are using webmail. Please ensure you are using the primary email address (su6864@eclipse.co.uk) along with the password provided to authenticate to the SMTP server)

Please see above details

See above.

I suggest experimenting a bit. using port 25 with no authentication is rare today, as email hosts want more security. I would try a few combinations, such as port 587 and STARTTLS, or 465 and SSL/TLS and use 'normal password' for authentication. No guarantees, but I have seen many users having success with their email hosts by trying other settings. Let me know what error messages you receive for the combinations.

Please see above details

This is a community support forum and not some form of direct chat, email or ticket system so replies can take anywhere from minutes to hours or longer.

A very experienced and qualified computer technician has already experimented with all conceivable combinations of authentication options, port numbers and server names, as well as different email clients. The problem still has not been resolved.