This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website persistent on staying in cookies

  • 4 ردود
  • 0 have this problem
  • آخر ردّ كتبه julia

more options

Hi there, in my settings in firefox: there is a website that refuses to go away from the "Manage Data" section of the "Cookies and Site Data" section of my Firefox settings. I will select to remove all of the cookies ever, and even when I refresh the settings page, or close and restart the App, or turn my computer off and on again, it is still there. Strange! I would like assistance with this.

of note, I've checked w/ third party extensions that manage cookies, and that website doesn't show up when I manage cookies via said extension.

I have MacOS Big Sur, 11.7.10. I have the latest version of Firefox.

Thank you!

Hi there, in my settings in firefox: there is a website that refuses to go away from the "Manage Data" section of the "Cookies and Site Data" section of my Firefox settings. I will select to remove all of the cookies ever, and even when I refresh the settings page, or close and restart the App, or turn my computer off and on again, it is still there. Strange! I would like assistance with this. of note, I've checked w/ third party extensions that manage cookies, and that website doesn't show up when I manage cookies via said extension. I have MacOS Big Sur, 11.7.10. I have the latest version of Firefox. Thank you!
Attached screenshots

الحل المُختار

You can check the storage/default folder in the Firefox profile folder to see if you see a folder with this website and delete this folder.

You can use the button in "Help -> More Troubleshooting Information" (about:support) to go to the current Firefox profile folder or use the about:profiles page (Root directory).

Read this answer in context 👍 1

All Replies (4)

more options

That is about data stored in local storage.

You aren't using Private Browsing mode as in that case you need to exit PB mode temporarily?

Helpful?

more options

cor-el said

That is about data stored in local storage. You aren't using Private Browsing mode as in that case you need to exit PB mode temporarily?

I'm confused about that last thing you mentioned. But to clarify, I'm not using Private Browsing and I don't have any other tabs open. I've also closed & relaunched firefox as well as restarted my computer.

ty!

Helpful?

more options

الحل المُختار

You can check the storage/default folder in the Firefox profile folder to see if you see a folder with this website and delete this folder.

You can use the button in "Help -> More Troubleshooting Information" (about:support) to go to the current Firefox profile folder or use the about:profiles page (Root directory).

Helpful?

more options

thanks! while I didn't find the site in the finder directory, I went to the website itself, clicked the lock icon and then clicked "Clear cookies and site data" and that made it go away. Funny I didn't do that earlier. Thanks again!

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.