Firefox crashes when it trys to run any java. i.e. pogo.com games, runescape.com games etc
Issue
Firefox is crashing or closing unexpectedly
Description
Everytime I load any website that uses the java application it caues it to just close unexpectadly. all other websites work fine.
Troubleshooting information
Application Basics
Name Firefox
Version 3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
ArcSoft Video Downloader Extension 2.0.0.8 false
Inbox Toolbar 1.0.0.30 true inboxcomtoolbar@inbox.com
Microsoft .NET Framework Assistant 1.1 true {20a82645-c095-46ed-80e3-08825760534b}
My Web Search 1.1 true m3ffxtbr@mywebsearch.com
RAW Thumbnail Viewer 2.0.0.11 true RAWThumbnailViewer@arcsoft.com.cn
Yahoo! Toolbar 2.1.1.20091029021655 true {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Crawler Toolbar 1.3 true {4B3803EA-5230-4DC3-A7FC-33638F3D3542}
Java Console 6.0.19 true
Modified Preferences
Name
Value
accessibility.browsewithcaret true
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage http://www.inbox.com/homepage.aspx?tbid=80126
browser.startup.homepage_override.mstone rv:1.9.2.3
dom.disable_open_during_load false
extensions.lastAppVersion 3.6.3
general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729)
keyword.URL http://toolbar.inbox.com/search/dispatcher.aspx?tp=sf&tbid=80126&language=en&qkw=
network.cookie.prefsMigrated true
network.dnscacheentries 100
network.dnscacheexpiration 360
network.ftp.idleconnectiontimeout 60
network.http.connect.timeout 30
network.http.keep-alive.timeout 30
network.http.max-connections 48
network.http.max-connections-per-server 16
network.http.max-persistent-connections-per-proxy 16
network.http.max-persistent-connections-per-server 8
network.http.pipelining.maxrequests 8
network.http.request.max-start-delay 5
places.last_vacuum 1270057648
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
Firefox version
3.6.3
Operating system
Windows XP
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)
Plugins installed
- -Macromedia Shockwave for Director Netscape plug-in, version 8.5
- Adobe PDF Plug-In For Firefox and Netscape
- Default Plug-in
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Classic Java Plug-in 1.6.0_20 for Netscape and Mozilla
- Adobe Acrobat Plug-In Version 5.10 for Netscape
- BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
- Shockwave Flash 10.0 r45
- Yahoo Application State Plugin version 1.0.0.7
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- My Web Search Plugin Stub for 32-bit Windows
- Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
- Npdsplay dll
- DRM Store Netscape Plugin
- DRM Netscape Network Object
== Issue
==
Firefox is crashing or closing unexpectedly
== Description
==
Everytime I load any website that uses the java application it caues it to just close unexpectadly. all other websites work fine.
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
ArcSoft Video Downloader Extension 2.0.0.8 false
Inbox Toolbar 1.0.0.30 true inboxcomtoolbar@inbox.com
Microsoft .NET Framework Assistant 1.1 true {20a82645-c095-46ed-80e3-08825760534b}
My Web Search 1.1 true m3ffxtbr@mywebsearch.com
RAW Thumbnail Viewer 2.0.0.11 true RAWThumbnailViewer@arcsoft.com.cn
Yahoo! Toolbar 2.1.1.20091029021655 true {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Crawler Toolbar 1.3 true {4B3803EA-5230-4DC3-A7FC-33638F3D3542}
Java Console 6.0.19 true
Modified Preferences
Name
Value
accessibility.browsewithcaret true
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage http://www.inbox.com/homepage.aspx?tbid=80126
browser.startup.homepage_override.mstone rv:1.9.2.3
dom.disable_open_during_load false
extensions.lastAppVersion 3.6.3
general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729)
keyword.URL http://toolbar.inbox.com/search/dispatcher.aspx?tp=sf&tbid=80126&language=en&qkw=
network.cookie.prefsMigrated true
network.dnscacheentries 100
network.dnscacheexpiration 360
network.ftp.idleconnectiontimeout 60
network.http.connect.timeout 30
network.http.keep-alive.timeout 30
network.http.max-connections 48
network.http.max-connections-per-server 16
network.http.max-persistent-connections-per-proxy 16
network.http.max-persistent-connections-per-server 8
network.http.pipelining.maxrequests 8
network.http.request.max-start-delay 5
places.last_vacuum 1270057648
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
== Firefox version
==
3.6.3
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)
== Plugins installed
==
*-Macromedia Shockwave for Director Netscape plug-in, version 8.5
*Adobe PDF Plug-In For Firefox and Netscape
*Default Plug-in
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Classic Java Plug-in 1.6.0_20 for Netscape and Mozilla
*Adobe Acrobat Plug-In Version 5.10 for Netscape
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Shockwave Flash 10.0 r45
*Yahoo Application State Plugin version 1.0.0.7
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*My Web Search Plugin Stub for 32-bit Windows
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll
*DRM Store Netscape Plugin
*DRM Netscape Network Object
All Replies (3)
Hello Susan.
I think you may be referring to Flash game, instead of Java. In any case, please make sure your plugins are all up to date, including Java and Flash. Simply go into Tools > Add-ons > Plugins and click the update button. You will be lead to a page in the Mozilla site that will help you through the process. Hopefully.
If you have doubts, feel free to ask here.
runescape is java
After updating all the extensions and plugins as Morbus recommended, I solved this problem by
1. disable all extensions in the Tools->Add-ons
2. disable all plugins in the Tools->Add-ons
3. restart firefox
4. navigate to java.com and click the Download button. It is a java applet and used to crash my browser. Once I disabled everything, this button did not crash the browser.
5. Install the update. I was already up to date, but I had the old one replaced.
6. restart firefox
7. java apps now work
8. I enabled extensions and plugins one at a time; restarted firefox; tested a java applet; all worked
9. Life is good.