Firefox crashes upon open - won't send crash report; crash report info summarized below
I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
Crash ID(s)
not available
All Replies (4)
Hello Ryan.
You may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal? Running in safe mode will help you disable the add-ons if you can't open Firefox correctly.
Hello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
removed personal email -MJB
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.
Sorry Carolyn,
I had to remove your email address to avoid spam.