This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i could not download from fireftp and get this error message: /Users/claudiomarchiori/Desktop/backup-gigiamarchiori.com-6-1-2010.tar.gz could not be saved, because an unknown error occurred. Try saving to a different location.

  • 3 ردود
  • 3 have this problem
  • 4 views
  • آخر ردّ كتبه zzxc

more options

i could not download from ftp via firefox a file of abt 5G, i got this essage: /Users/claudiomarchiori/Desktop/backup-gigiamarchiori.com-6-1-2010.tar.gz could not be saved, because an unknown error occurred.

Try saving to a different location.

i could not download from ftp via firefox a file of abt 5G, i got this essage: /Users/claudiomarchiori/Desktop/backup-gigiamarchiori.com-6-1-2010.tar.gz could not be saved, because an unknown error occurred. Try saving to a different location.

All Replies (3)

more options

Is "claudiomarchiori" the username of the Mac account you are logged into? This error normally results when you're trying to save to another user's folder. (The most common way for this to happen is for preferences to be copied from another user's Firefox profile)

more options

actually i tried to download a back up from my website which has a different login/psw. could this be the reason? if so how do i change the user profile?

more options

The username/password from the website is not related - the Mac account is the issue here.

The best fix is to simply choose a different folder to save to. Instead of /Users/claudiomarchiori/Desktop/ , pick another folder.