This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

not saving passwords

  • 2 (ردّان اثنان)
  • 31 have this problem
  • 4 views
  • آخر ردّ كتبه Morbus

more options

re-installed Firefox today. It is not saving passwords. I have checked and checked all the appropriate boxes and the password managers asks if I want to save , the save button 'depresses'and changes colour but no password is saved. Also will not import passwords from another computer. Everything else fine

Operating system

XP

re-installed Firefox today. It is not saving passwords. I have checked and checked all the appropriate boxes and the password managers asks if I want to save , the save button 'depresses'and changes colour but no password is saved. Also will not import passwords from another computer. Everything else fine == Operating system == XP

All Replies (2)

more options

Hello Grahame.

Make sure that you not run Firefox in Private Browsing mode. In Private Browsing mode some menu items are disabled (grayed) and some features like visited links and others are disabled and not working. You are in Private Browsing mode if you see "Tools > Stop Private Browsing".

See also http://kb.mozillazine.org/User_name_and_password_not_remembered

more options

You may have a problem with the files that store the passwords.

See http://kb.mozillazine.org/Password_Manager (Troubleshooting)