This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The remember button on the password manager popup doesn't work any more.

  • 1 (رد واحد)
  • 7 have this problem
  • 3 views
  • آخر ردّ كتبه cor-el

more options

I have recently installed Firefox 3.6.6 and Windows 7. Not only were none of my saved passwords preserved, but now when the "Do you want Firefox to save this pwd?" comes up, the "Remember" button doesn't work. I uninstalled and re-installed 3.6.6, uninstalled and re-installed an older version. I have checked that I'm not in Private Browsing mode, and that my privacy and security settings are such that I should be able to save pwds. The problem persists.

I have recently installed Firefox 3.6.6 and Windows 7. Not only were none of my saved passwords preserved, but now when the "Do you want Firefox to save this pwd?" comes up, the "Remember" button doesn't work. I uninstalled and re-installed 3.6.6, uninstalled and re-installed an older version. I have checked that I'm not in Private Browsing mode, and that my privacy and security settings are such that I should be able to save pwds. The problem persists.

All Replies (1)

more options

See http://kb.mozillazine.org/Password_Manager#Troubleshooting

Rename key3.db and signons.sqlite (Firefox 3.5) and all signons#.txt files (if any exist, Firefox 3.0 uses signons3.txt) in the Profile_Folder. You can add .old to the file names (key3.db.old , signons.sqlite.old , signons3.txt.old) or move them to another folder to make it possible to undo the action. You need to set a new Master Password after renaming or deleting key3.db and you lose all your currently saved passwords. If that has worked then you can remove the no longer needed renamed .old files.