Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a problem with "url not valid and cannot be loaded" Also the accuweather site on my toolbar will not load,all I get is a note sying "connection error".The google homepage I have always used is blank when firefox starts.

  • 2 (ردّان اثنان)
  • 152 have this problem
  • 3 views
  • آخر ردّ كتبه ronhill

more options

I had a problem where firefox crashed whilst closing the bbc iplayer website yesterday evening,I reebooted firefox and all seemed to be in order untill this morning.I cannot use the google default webpage but can use the uk version.When trying to troubleshoot the problem I get the "url not valid message"

I had a problem where firefox crashed whilst closing the bbc iplayer website yesterday evening,I reebooted firefox and all seemed to be in order untill this morning.I cannot use the google default webpage but can use the uk version.When trying to troubleshoot the problem I get the "url not valid message"

الحل المُختار

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

Read this answer in context 👍 3

All Replies (2)

more options

الحل المُختار

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

more options

Thank you for your help, The problem was caused by the latest version of "accuweather". Restoring the previous version did the trick!