This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I started firefox in safe mode . Now all my add-ons are gone, my bookmarks, my preferences...everything! What the hell happened?

  • 3 ردود
  • 32 have this problem
  • 10 views
  • آخر ردّ كتبه skatko

more options

Below is what the dialog box contained. I checked all the boxes and chose the "make changes and restart" option. Nothing popped up to indicate I was making permanent changes...no "are you sure you want to do this" type stuff...nothing.


firefox safe mode firefox is now running in safe mode, which temporarily disables your custom settings, themes and extensions.

you can make some or all of these changes permanent:

[]disable all add ons []reset toolbars and controls []delete all bookmarks except for backups []reset all user prefernces to defaults []restore default search engines

[make changes and restart] [continue in safe mode] [exit]


Below is what the dialog box contained. I checked all the boxes and chose the "make changes and restart" option. Nothing popped up to indicate I was making permanent changes...no "are you sure you want to do this" type stuff...nothing. ------------------------------------------------------------------------------------ '''firefox safe mode ''' firefox is now running in safe mode, which temporarily disables your custom settings, themes and extensions. you can make some or all of these changes permanent: []disable all add ons []reset toolbars and controls []delete all bookmarks except for backups []reset all user prefernces to defaults []restore default search engines [make changes and restart] [continue in safe mode] [exit] ------------------------------------------------------------------------------------

الحل المُختار

You can restore the bookmarks from the most recent JSON backup.

See http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

You can re-enable the extensions in Tools > Add-ons > Extensions

You will have to redo the Toolbar Customization and preferred settings in Tools > Options

Read this answer in context 👍 0

All Replies (3)

more options

الحل المُختار

You can restore the bookmarks from the most recent JSON backup.

See http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

You can re-enable the extensions in Tools > Add-ons > Extensions

You will have to redo the Toolbar Customization and preferred settings in Tools > Options

more options

Thanks,

I posted my question in a panic last night. After posting it, I discovered all the things you've suggested. Still, it's helpful just to know that I'm on the right track. So once again, thanks.

I just wish there had been some kind of warning that what I was about to do would be (almost)permanent.

Modified by the-edmeister

more options

Holy moley does this mean all my bookmarks are gone??