This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When downloading Firefox onto my Vista machine I get a cannot create temp folder archive box. No more

  • 2 (ردّان اثنان)
  • 23 have this problem
  • 7 views
  • آخر ردّ كتبه gudguy1

more options

7 - Zip

Can not create temp file archive

                                                                OK


When you hit ok the instal stops - this repeats with every attempt

7 - Zip Can not create temp file archive OK When you hit ok the instal stops - this repeats with every attempt

All Replies (2)

more options

I believe it is a Mozilla / Firefox problem. I had Windows 7 on my other laptop (in the other room) and it installed and ran without a problem. It will not run after downloading on this new Windows 7 PC (6 GB RAM, i7 Intel chip) and I am signed in as Administrator. I also run Norton 2011 AV.

I've also been in the computer field for quite a while, I don't recall this being a problem in the past.

Another person had suggested disabling the antivirus (AV) scanner to test it out and see if Mozilla will run. Don't do that - at this point in time, all AV software are mature and will recognize Mozilla/Firefox and will not prevent Firefox from running. If there is a bug in all the AV software out there, that is a problem, but I doubt it if there are multiple AV vendors having the same related problem.

  It is a different story if there is an unknown virus/trojan/worm out there creating havoc and the AV vendors are not aware of it.

If it is a PC problem with Windows, then maybe Microsoft is not aware of it but I doubt it in this case.

It seems to be a Mozilla problem. I have tried the latest versions (3.6.13 and 4 beta) without success.

Modified by gudguy1

more options

Interesting. I tried one more time - instead of saving it to my hard drive, I ran it directly off the Mozilla site and it installed....

Something is definitely wrong with the Mozilla "save as" process....