This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When in Facebook.com, when I go to a new page I get a box "confirm going away from current page". When getting game gifts, this causes loss of the gift for the game. How do I stop this from occurring?

  • 2 (ردّان اثنان)
  • 7 have this problem
  • 2 views
  • آخر ردّ كتبه cor-el

more options

When in my Facebook account and click to accept gifts for games like Frontierville or Cityville or Wildlife Refuge... when I click to confirm a gift for my game, a box pops up asking "Confirm. You are leaving this page and asks to answer "yes or cancel" if you cancel it stays on that page. If I click yes or confirm, it reloads to the same page and looses the gift. I have changed many many settings, I have uninstalled and re-installed. Nothing stops this box from showing up almost every time I click to go to the next page or accept a gift. I use other browsers, this does not occur with any of them... Internet Explorer, Flock, Safari. How do I stop this box from popping up? I can not get ahead on my games if I can not accept new friends to my games, accept games or do other things like this.

When in my Facebook account and click to accept gifts for games like Frontierville or Cityville or Wildlife Refuge... when I click to confirm a gift for my game, a box pops up asking "Confirm. You are leaving this page and asks to answer "yes or cancel" if you cancel it stays on that page. If I click yes or confirm, it reloads to the same page and looses the gift. I have changed many many settings, I have uninstalled and re-installed. Nothing stops this box from showing up almost every time I click to go to the next page or accept a gift. I use other browsers, this does not occur with any of them... Internet Explorer, Flock, Safari. How do I stop this box from popping up? I can not get ahead on my games if I can not accept new friends to my games, accept games or do other things like this.

All Replies (2)

more options

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

more options

This issue can be caused gadgets on the Facebook page.
You will have to check that out by removing each of them until you find the culprit.
If you added or updated gadgets recently than start with those.