This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Everytime I go to a different site, an annoying popup appears. How do I get rid of it?

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 8 views
  • آخر ردّ كتبه koa

more options

Whenever I go onto live.com, verizon or most sites, I get an annoying popup with either Mozilla telling me it's a scam or that I have won something. How do I get rid of this?

Whenever I go onto live.com, verizon or most sites, I get an annoying popup with either Mozilla telling me it's a scam or that I have won something. How do I get rid of this?

All Replies (2)

more options

Install, update, and run these programs in this order. (Not all programs detect the same Malware.) They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.


Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://www.microsoft.com/windows/prod.../default.mspx

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com

more options

That's fine if you want to blindly trust anybody that offers free crap. Firefox was working fine except for a problem with the plugin container. Which I thought was being dealt with by a very nice person (on the live chat) until it was disconnected abruptly. I haven't been able to get back on there since. But, hell it's only been three weeks.