This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does the message appear about my computer being unprotected after downloading Firefox 3.6exe three times?

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 7 views
  • آخر ردّ كتبه David Tenser

SharPen
SharPen
more options

I downloaded the free Firefox 3.6exe (numbers 2, 3, and 4) and the message that my computer is unprotected and that I need to download the above continues to appear when I log on. Is there something else I need to do to get rid of the message and to ensure online protection?

I downloaded the free Firefox 3.6exe (numbers 2, 3, and 4) and the message that my computer is unprotected and that I need to download the above continues to appear when I log on. Is there something else I need to do to get rid of the message and to ensure online protection?

All Replies (2)

TonyE
TonyE
  • Moderator
more options

This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

Try resetting the user agent string so that it will correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

David Tenser
David Tenser
more options

This message that you're seeing, is that even coming from Firefox itself? It sounds more like you're talking about that balloon that appears in Windows XP about the fact that you either don't have an antivirus solution or a firewall. Firefox is neither, since it's a web browser.

Could you clarify what that error message says and where/when it pops up?