This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I tried to upgrade Firefox and now I'm stuck in a loop

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

twistedcat
twistedcat
more options

I tried to upgrade to FF4 and my computer froze during installation. So I rebooted and tried to upgrade and it said I needed to reboot to complete an uninstall of a revious version. I did that 3 trimes. I was also unable to just open FF. Then I uninstalled FF completely and tried again, but I'm still getting the reboot message.

I tried to upgrade to FF4 and my computer froze during installation. So I rebooted and tried to upgrade and it said I needed to reboot to complete an uninstall of a revious version. I did that 3 trimes. I was also unable to just open FF. Then I uninstalled FF completely and tried again, but I'm still getting the reboot message.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)