This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have Firefox4, but the add on says I need Foxfire4

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 2 views
  • آخر ردّ كتبه silerabbit

silerabbit
silerabbit
more options

When I try to download a add on I get the message that a older version of Firefox is on my computer and I need to upgrade to Firefox4. I have just done that 3 times.

When I try to download a add on I get the message that a older version of Firefox is on my computer and I need to upgrade to Firefox4. I have just done that 3 times.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Your UserAgent is screwed up by something you installed in the past, telling websites that you have Firefox 3.6.15 installed - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 GTB7.0 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB - you need to fix your UserAgent string.

See this:
https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser

silerabbit
silerabbit صاحب السؤال
more options

Either I don't have a "location bar" or not the right one. Because when I enter about:config in either of my search bars I get the results of a google search. So now what do I do?

Thanks