This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks missing, forward/back button don't work, f5 doesn't work, upon opening FF no homepage only a blank page. If I go to one site and I tab to another the 1st url remains. What is going on? I have screenshots if anyone wants to see them.

  • 4 ردود
  • 3 have this problem
  • 2 views
  • آخر ردّ كتبه cor-el

more options
Opening FF: http://img824.imageshack.us/i/wtf2j.png/ FireFox not tabbing correctly: http://img97.imageshack.us/i/wtfvku.jpg/

All Replies (4)

more options

Will also add that. The only way I get it to work like it used to, is running it in safe mode. Can anyone please tell me what is possibly going on?

more options

If it works correctly in Firefox Safe Mode, the problem is being caused by an extention. See:




You need to update the following:

  • Shockwave Flash 10.1 r82 (known security issues)
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers (known security issues)
  1. Check your plugin versions on either of the following links':
  2. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
    • Download Manual installers.
  3. Update the Java plugin to the latest version.
more options

I have done all the copy pasted over and over 'fix' and still when I open a new window from a fully functional tab, I get no bookmarks in the new window, and no links on the bookmark tool bar works either. This has been an ongoing issue since v3, even with disabling addons, even FF approved addons.

Yes, Java is up to date No, ActiveX doesn't apply for Firefox, but is installed for IE My Shockwave Flash is newer than one you you have listed: Plugin Description: Shockwave Flash 10.3 r181 Same applies to Java: Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers

more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.