Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 4.0 cannot establish secure connections with banking sites like bank of america.

  • 3 ردود
  • 73 have this problem
  • 4 views
  • آخر ردّ كتبه ssnh

more options

After authentication, the connection is reset and the page fails to load. Or, it takes a very long time to establish the session. Earlier versions of ffx didn't have this problem and IE access these site just fine at the same time when ffx fails.

After authentication, the connection is reset and the page fails to load. Or, it takes a very long time to establish the session. Earlier versions of ffx didn't have this problem and IE access these site just fine at the same time when ffx fails.

Modified by rplimpton

All Replies (3)

more options

Did you check your security software (firewall)?

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See:

more options

That would be logical and I checked that. But if the problem were the firewall, it wouldn't have allowed the browser to connect and authenticate to that website in the first place. And it wouldn't be allowing Firefox to access other sites. The disconnect/reset happens after authentication on certain banking sites. This wasn't a problem until Firefox 4.0.

Modified by rplimpton

more options

I had the exact problem. It seems when connecting from firefox i was getting directed to onlineeast2 and then the connection would reset. When connecting from IE i was getting directed to onlineeast3 and the connection was fine. So I edited my hosts file to force onlineeast2 to resolve to the ip address of onlineeast3. This is working for me. here is what i put in my hosts file:

171.159.66.159 onlineeast2.bankofamerica.com

171.159.66.159 onlineeast3.bankofamerica.com


The hosts file can be found here: C:\WINDOWS\system32\drivers\etc\hosts

Modified by ssnh