This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firfefox update not functioning

  • 2 (ردّان اثنان)
  • 18 have this problem
  • 2 views
  • آخر ردّ كتبه nboulting

more options

When opening Firefox get a message that Firefox is installing updates and will start in a few minutes. Later this appears. The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. I click this and the whole thing starts again. Any solution please?

When opening Firefox get a message that Firefox is installing updates and will start in a few minutes. Later this appears. The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. I click this and the whole thing starts again. Any solution please?

الحل المُختار

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Read this answer in context 👍 1

All Replies (2)

more options

الحل المُختار

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Thanks for the speedy and lear reply. Problem appears to be solved. Many thanks. NB