Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 4.o no longer supports the add-on for DigitalPersona, Inc. and their HP SimplePass Identity Protection software. When will that add-on be available?

  • 1 (رد واحد)
  • 23 have this problem
  • 1 view
  • آخر ردّ كتبه Teradoc

littlebouv
littlebouv
more options

I upgraded to Firefox 4.0 and my previously working application for fingerprint ID is not recognized. I tried updating the add-on, but it is not available at all on the new Firefox edition. When will this add-on become available again? This is rendering my ID protection software useless.

App is called HP SimplePass Identity Protection Company is DigitalPersona, Inc.

I upgraded to Firefox 4.0 and my previously working application for fingerprint ID is not recognized. I tried updating the add-on, but it is not available at all on the new Firefox edition. When will this add-on become available again? This is rendering my ID protection software useless. App is called HP SimplePass Identity Protection Company is DigitalPersona, Inc.

All Replies (1)

Teradoc
Teradoc
more options

DigitalPersona no longer makes the SimplePass software for consumer use. However, a new company, EgisTec, makes a supported version. You can get the new version of HP SimplePass here: http://support.mozilla.com/ta-LK/questions/814397 I can confirm, it works great with Firefox 4.0! In order to use it, you'll have to uninstall the old SimplePass, restart, then install this. Enjoy.