This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Is it possible to restore access to Sync account by sync key only?

  • 5 ردود
  • 3 have this problem
  • 2 views
  • آخر ردّ كتبه silkphoenix

more options

I forgot the e-mail (username) of my sync account (or maybe I just misspelled it while registering). So now I have only the password and the sync key. Is it possible to regain access on my account somehow?

I forgot the e-mail (username) of my sync account (or maybe I just misspelled it while registering). So now I have only the password and the sync key. Is it possible to regain access on my account somehow?

All Replies (5)

more options

When you go to: Tools > Options > Sync

Do you see your email address/user name on the top?

more options

Oh, I forgot to mention that I’m trying to do all this on another PC, and I don’t have access to the original Firefox files. So I’m unable to locate the username somewhere at my side.

more options

In your new PC, did you see an option like "Forgot my User Name"? in the "Manage Account" under the Sync Tab?

If not, I don't think it's possible to access your account unless you can get hold of your user name from your old PC.

more options

Nothing like this :( I saw options to reset password\generate new key, but nothing about username.

more options

I think you are out of luck, sorry.