This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i can't replace 3.16 with 4.0 because i "don't have authority" to change some of the items.

  • 3 ردود
  • 8 have this problem
  • 3 views
  • آخر ردّ كتبه cor-el

ebrandao
ebrandao
more options

i'm using 3.6.16, i think. i downloaded 4.0 in response to your popup ad. when i try to replace 3.16 in the applications folder, i'm told i don't have the authority to change some of the items. (if an exact quote is required, get back to me.) this has happened every time i've tried to do it even though i've trashed version 4.0 and downloaded it fresh.

all this on an imac less than a year old.

i'm using 3.6.16, i think. i downloaded 4.0 in response to your popup ad. when i try to replace 3.16 in the applications folder, i'm told i don't have the authority to change some of the items. (if an exact quote is required, get back to me.) this has happened every time i've tried to do it even though i've trashed version 4.0 and downloaded it fresh. all this on an imac less than a year old.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you get an error message that you do not have sufficient permissions or if you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

ebrandao
ebrandao صاحب السؤال
more options

thanks, cor-el. simple stuff for you, but i was stymied. (also, a tip of the hat for seeing that 'authority' was 'permissions.'

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

We see this issue a lot from users who update from Firefox 3.6 to Firefox 4.
It seems that the Firefox 3.6 application has been installed with system or administrator permissions and not with user permissions for the files.
It is possible to repair the permissions of those files, but why do that if there is no further need for those files and they have to be replaced any way.