This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Software Update Failed

more options

I am getting a message dialog box that says: Software Update Update Failed Something is preventing Firefox from updating securely. Please make sure that you have the latest version of Firefox from: http//www.firefox.com

WinXP SP3, Firefox 4.01.

I am getting a message dialog box that says: Software Update Update Failed Something is preventing Firefox from updating securely. Please make sure that you have the latest version of Firefox from: http//www.firefox.com WinXP SP3, Firefox 4.01.

All Replies (3)

more options

FWIW, this is the 3rd time I've posted this same problem, with no answer/response.

more options

You appear already to be running the latest Firefox 4.0.1 version.

See:

more options

Tried updating again. Did not work. Still getting message occasionally.