This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

encryption padlock symbol no longer displayed on any secure sights

  • 6 ردود
  • 77 have this problem
  • 20 views
  • آخر ردّ كتبه Manon137

more options

For the last week whenever I go to a site where usually there would have been the padlock symbol (i.e. a site where I give credit card details, bank account site) the padlock symbol is not displayed. Have I accidentally disabled something?

For the last week whenever I go to a site where usually there would have been the padlock symbol (i.e. a site where I give credit card details, bank account site) the padlock symbol is not displayed. Have I accidentally disabled something?

All Replies (6)

more options

The Statusbar is gone and the "lock" with it. Security information about a web page is shown by the Site Identity Button.
https://support.mozilla.com/en-US/kb/Site+Identity+Button

You can add a padlock to the location bar with the Padlock add-on- https://addons.mozilla.org/firefox/addon/padlock-icon

more options

The padlock before can give users a false sense that a site is secure by not supplying all of the information about a site and only shows that there is a secure connection and doesn't guarantee that you are connected to the right server.

more options

Firefox 5.0 Site Identity displays a gray Passport Officer icon for the web site I visited (quality-s.qvc.com) stating that "This web site does not provide any identity information", is unencrypted or partially encrypted and is therefore unsafe. However, Internet Explorer 8 does display identity information for this web site, stating it is identified by VeriSign and the connection is encrypted.

Can you explain this discrepancy?

Also, you would not intuitively know that the Site Identity icon is located in the address bar or that it has replaced the security padlock.

Finally, it is interesting that mozilla.com only supplies "basic identity information" and not "complete identity information". What's up with that?

more options

How is anyone supposed to know about the changes or even that there's a new add-on for it? My husband and I live and work on the web but it wasn't obvious to us what the 'new' changes might mean and had to come looking for the padlock when we realised it was no longer visible. In the past we haven't had to read up on updates but this one we have had to start looking for information.

more options

The Site Identity Button is actually not a new thing as it has been in use since Firefox 3.0 as can be seen in Firefox 3.0 Release Notes.

http://www.mozilla.com/en-US/firefox/3.0/releasenotes/ What's New in Firefox 3.0 One-click site info: Click the site favicon in the location bar to see who owns the site and to check if your connection is protected from eavesdropping. Identity verification is prominently displayed and easier to understand. When a site uses Extended Validation (EV) SSL certificates, the site favicon button will turn green and show the name of the company you're connected to. (Try it here!)


http://www.mozilla.com/en-US/firefox/5.0/releasenotes/ For the features of Firefox.

more options

This isn't a reply, it's a request for someone to answer Seibei's point above. I'm new to Firefox (3 days). Last night, I had to book a hotel room. I loaded the hotel chain's site from my bookmarks (imported from IE9), and there was this warning - unsecure site, Get me out of Here!, woo-hoo. So I got out, put on a full Windows security scan, hid under the table... Then I went on my wife's laptop - still on Internet Explorer - called up the hotel chain from favo(u)rites, the VeriSign logo and padlock appeared, and I booked the room in the normal way. (This is a major UK hotel chain). Because I called up the site from previous visits, there's no question of a mistyped address leading to a scam site, for instance. So, to repeat Seibei's question - why the discrepancy?