Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Restore bookmarks does not work

  • 3 ردود
  • 3 have this problem
  • 16 views
  • آخر ردّ كتبه cor-el

more options

My old profile became corrupted so I created a new one and I now wish to copy across my bookmarks. I have tried following the procedure on here for 'back-up and restore' - i.e. I created a back-up copy of my bookmarks, started a Firefox 5.0 session using the new profile, clicked 'restore' from the 'Import & Backup' tab in Library, and opened the back-up file. I then closed down the Library window and started a new Firefox session but there are still no bookmarks. Can you help?

My old profile became corrupted so I created a new one and I now wish to copy across my bookmarks. I have tried following the procedure on here for 'back-up and restore' - i.e. I created a back-up copy of my bookmarks, started a Firefox 5.0 session using the new profile, clicked 'restore' from the 'Import & Backup' tab in Library, and opened the back-up file. I then closed down the Library window and started a new Firefox session but there are still no bookmarks. Can you help?

All Replies (3)

more options

I assume that you created a JSON backup via Import & Backup > Backup and not an HTML backup.

Did you give that file a .json file extension?
You can check that via the right-click context menu > Properties

Do you see bookmarks in the Library after you have restored that backup?


more options

Yes, I created the backup using Import & Backup, and the file has a .json extension.

After following the procedure to restore the backup, there are still no bookmarks in the library.

more options