Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why my Sync Key is not being accepted?

  • 3 ردود
  • 3 have this problem
  • 10 views
  • آخر ردّ كتبه Xircal

more options

I first setup my old computer a Firefox Sync key, it was my first time to receive a Sync key. 3 months and I reformatted my pc because of data loss but my Sync key is stored in my other partitioned drive and when I setup my Firefox Sync, the Sync key is not accepted. How can this be? Is my old sync key expired? Is it changed? I'm not notified in my email. Can I still get my personal info that my Sync key had?

I first setup my old computer a Firefox Sync key, it was my first time to receive a Sync key. 3 months and I reformatted my pc because of data loss but my Sync key is stored in my other partitioned drive and when I setup my Firefox Sync, the Sync key is not accepted. How can this be? Is my old sync key expired? Is it changed? I'm not notified in my email. Can I still get my personal info that my Sync key had?

الحل المُختار

See: Firefox Sync troubleshooting and tips

If all else fails, follow instructions in this article: Replace your Sync information

Read this answer in context 👍 0

All Replies (3)

more options

الحل المُختار

See: Firefox Sync troubleshooting and tips

If all else fails, follow instructions in this article: Replace your Sync information

more options

solved, but I guess I gotta re login everything.... thanks,

more options

You're welcome.