Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost bookmarks from home page after shutting down because of something that appeared on my monitor that I couldn't delete. Have tried restoring by using troubleshooting without success. Can you help?

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 12 views
  • آخر ردّ كتبه kiddo

more options

Went to bookmarks library...import and backup...and tried to backup and restore bookmarks menu. It didn't work...bookmarks menu missing from home page.

Went to bookmarks library...import and backup...and tried to backup and restore bookmarks menu. It didn't work...bookmarks menu missing from home page.

All Replies (2)

more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

more options

THANKS FOR THE REPLIES, BUT I SOLVED THE PROBLEM. DID IT ACCIDENTALLY AND CAN'T EVEN TELL YOU HOW I DID IT.