This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not open new windows, opens with session restore every time I use it, and won't let me open the throubleshooting tab... Why?

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

Ms_Briefs
Ms_Briefs
more options

Whenever I try to open a new window, nothing happens. This includes clicking ctrl+N and through the drop down menu.

Also, whenever I start firefox to browse the internet, it always open with a Session Restore with the previous session listed, even though I closed all the tabs and shut it down normally without any prompts telling me about saving multiple tabs.

Finally, when I tried to troubleshoot this problem, the tab never appeared. The only options that work on the Help Menu are: - Firefox Help (after a few clicks) - Report Broken Web Site - Check for Updates - About Firefox

Whenever I try to open a new window, nothing happens. This includes clicking ctrl+N and through the drop down menu. Also, whenever I start firefox to browse the internet, it always open with a Session Restore with the previous session listed, even though I closed all the tabs and shut it down normally without any prompts telling me about saving multiple tabs. Finally, when I tried to troubleshoot this problem, the tab never appeared. The only options that work on the Help Menu are: - Firefox Help (after a few clicks) - Report Broken Web Site - Check for Updates - About Firefox

Modified by Ms_Briefs

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


There are other things that need your attention.

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Shockwave Flash 10.0 r45

Update the Flash plugin to the latest version.