This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't log onto Sync on new Firefox 5 install

  • 1 (رد واحد)
  • 3 have this problem
  • 5 views
  • آخر ردّ كتبه Ibai

more options

Mac OS X 10.7. I was having some problems with Firefox 5 slowing down my machine, so I de-install Firefox 5 completely and re-installed with a clean download. Now I can't log onto the sync under Forefox/preferences/sync , it asks me to create a new account, which I don't want to since I already have one with all of my bookmarks.

Mac OS X 10.7. I was having some problems with Firefox 5 slowing down my machine, so I de-install Firefox 5 completely and re-installed with a clean download. Now I can't log onto the sync under Forefox/preferences/sync , it asks me to create a new account, which I don't want to since I already have one with all of my bookmarks.

All Replies (1)

more options

Hi!

You should select the option "Connect" and then at the bottom of the three rows of numbers select "I don't have the device with me". Follow the instructions after that.